SHIPPING& POLICY

Shipping & Delivery

Capablanca ships all ordered merchandise (study materials, chess sets, stationery, etc.) via reputable courier services to domestic (India) and international addresses. Our shipping policy clearly discloses all key details: we list available shipping services, fees, and expected delivery timeframes. A shipping fee is charged on each order (calculated at checkout based on destination and package weight). Delivery estimates depend on the courier and destination – domestic orders typically arrive within a few business days, while international shipments can take significantly longer due to customs and longer transit times.

  • Shipping Coverage: We deliver to students throughout India and to select international destinations. All packages are sent via standard courier; express options may be available for expedited delivery.
  • Shipping Fees: A shipping fee applies to every order. The exact fee depends on the delivery location and courier chosen; it is calculated and displayed at checkout.
  • Delivery Time: Delivery speed varies by region and service.

Order Processing & Dispatch

Once an order is placed, we promptly process and ship it. In particular, Capablanca aims to dispatch every order within 48 hours (two business days) of receipt, excluding weekends and public holidays. Orders placed on weekends or holidays will be shipped on the next business day. During peak periods or unforeseen circumstances (e.g. courier delays, high order volume), dispatch may take slightly longer; customers will be notified if there is any significant delay in handling.

  • Processing Time: We prepare and ship orders within 48 hours of confirmation. (If an order is placed late on a business day, it will ship the following business morning.)
  • Non-Working Days: No shipments go out on weekends or company-declared holidays. Orders received during such periods ship on the next open business day.
  • Delay Notification: While we strive for fast fulfilment, if we anticipate a delay beyond our promised dispatch time, we will inform students promptly.

Order Tracking & Notifications

Capablanca provides full tracking for every shipment. Once your order ships, you will receive an Order ID (for our records) and a Shipping/Tracking ID from the courier partner. You can use the tracking ID on the courier’s website to monitor the package’s progress. We also send email (or SMS) notifications when your package is dispatched and when delivery is attempted.

  • Tracking ID: Upon shipment, you’ll get a tracking number and link. Use it on the courier’s site to see delivery status.
  • Notifications: We email updates at key stages (e.g. shipped, out for delivery). Students should check these updates and use the provided IDs to follow the shipment.
  • Support: If any issues arise in transit, students can use the Order ID and Tracking ID when contacting the courier or Capablanca’s support team for assistance.

Liability After Shipment

Capablanca’s responsibility for the package ends once it is handed to the courier. In other words, once we notify you that your order has been shipped, Capablanca is not liable for any loss, damage, or delays that occur in transit. If the courier’s tracking shows “Delivered,” any claims for lost or damaged goods must be handled directly with the courier (though we will assist by providing required documents or proof of shipment if needed).

Students/parent should track the shipment and report any delivery failures or losses to the courier. Capablanca can provide shipping records or other relevant documents, if necessary.

Damaged Goods & Replacements

In the event that goods arrive damaged or defective, Capablanca will replace them (subject to availability) at no additional charge. To request a replacement, the student must notify us immediately upon delivery and provide photographic evidence of the damage. Once the damage is verified, we ship a replacement item as soon as possible. Please note: Capablanca does not issue refunds for merchandise once it has shipped – damaged items are replaced, not refunded, in line with common policy (“damaged goods shall be replaced but not refunded”).

  • Reporting Damage: Inspect your order upon delivery. If anything is damaged, email our support within 2 days with pictures of the damage.
  • Replacement Only: Approved damage claims will be fulfilled by sending a replacement item. There are no cash refunds for shipped merchandise; only replacements are provided.
  • Confirmation: We may require you to return (or dispose of) the damaged item as part of our process; details will be provided on a case-by-case basis.